Automotive Service Team Lead
11 hours ago
We are seeking a highly motivated and experienced Service Manager to join our team at Team Gillman. As a Service Manager, you will be responsible for leading our service team and ensuring that our customers receive exceptional service.
Key Responsibilities:
- Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
- Monitor automotive repair/maintenance to prevent operational delays
- Work with service director to set departmental objectives
- Recruit, interview and train service staff
- Maintain daily sales and production records as prescribed by upper management
- Review and evaluate service sales performance
- Staff technical teams relative to production requirements
- Remain current on new products and changes to existing products
- Maintain department finances within parameters established by upper management
- Assure proper repair-order flow/maximize productivity
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Adhere to dealership policy on client vehicle care and operation
- Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
- Enforce OSHA requirements, procedures and regulations
- Conduct performance evaluations
- Participate in operational planning
- Maintain the facility and equipment
- Conduct weekly department meetings/attend weekly manager meetings
Requirements:
An Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
Benefits:
- Full health benefits (medical, dental, vision, life)
- 401k Retirement savings plan with company match
- Employee discounts
- Drug Free Work Environment
- Equal Opportunity Employer
- Up to two weeks' vacation
- Air conditioned shops
About Team Gillman:
Team Gillman has been a family-owned and operated group of automobile dealerships since 1938. We are committed to providing exceptional customer service and satisfaction. Our team is dedicated to helping our customers achieve their goals and exceeding their expectations.
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