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Customer Service Team Lead

2 months ago

Houston, Texas, United States Whole Foods Market Full time
{"Job Title": "Customer Service Team Lead", "Job Summary": "We are seeking a highly skilled Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our Store Support Team, you will be responsible for assisting with scheduling and supervision of Team Members, as well as ensuring the smooth operation of the department.

**Key Responsibilities:**

* Supervise and delegate tasks to Team Members
* Work with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
* Assist in training of new Team Members, utilizing learning checklists and training materials
* Maintain a clean, well-stocked, and properly rotated store environment
* Resolve difficult customer situations
* Ensure all necessary breaks are given
* Communicate team concerns to the Team Leader and Associate Team Leader
* Communicate attendance issues or concerns to Team Leader and Store Leadership
* Set and achieve the highest standards of retail execution
* Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
* Maintain awareness of customer flows and needs and direct Team Members as necessary to satisfy and delight customers; respond promptly to customer needs and questions
* Select, train, develop, mentor, motivate, and counsel Team Members in a manner that sustains a high-performance team and minimizes turnover
* Provide timely, thorough, and thoughtful performance evaluations
* Consistently communicate and model WFM vision and goals

**Requirements:**

* 12+ months retail experience
* Extensive knowledge of Store Support team procedures and policies
* Capable of teaching others in a positive and constructive manner
* Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
* Proficiency with email, Microsoft Office, and operations-related applications
* Ability to work in a fast-paced environment and adapt to changing priorities
* Ability to work a flexible schedule including nights, weekends, and holidays as needed

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Note:** The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.

**Language:** en-US