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Hotel Front Desk Representative

2 months ago

Lexington, Kentucky, United States LaQuinta Inn & Suites Lexington South Full time

Job Summary

We are seeking a highly skilled and enthusiastic Hotel Front Desk Attendant to join our team at LaQuinta Inn & Suites Lexington South. As a key member of our guest services team, you will be responsible for providing exceptional customer service, managing hotel operations, and ensuring a seamless guest experience.

Key Responsibilities

  • Provide warm and welcoming service to guests, ensuring a positive first impression and throughout their stay
  • Manage hotel operations, including room assignments, key distribution, and guest requests
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner
  • Work closely with the housekeeping team to ensure rooms are ready for new guests and that all guest rooms are clean and well-maintained
  • Handle customer complaints and concerns in a professional and courteous manner
  • Perform general bookkeeping tasks, including maintaining accurate and up-to-date guest account information

Requirements

  • High school diploma or equivalent required
  • At least one year of experience in the hospitality industry, preferably in a front desk or guest services role
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks in a fast-paced environment
  • Working knowledge of Microsoft Office and reservation management systems

What We Offer

As a Hotel Front Desk Attendant at LaQuinta Inn & Suites Lexington South, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring a seamless guest experience. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.