Customer Service Manager Role

3 days ago


Phoenix, Arizona, United States HealthOp Solutions Full time

About the Job

We are looking for a seasoned Customer Service Manager to join our team in Phoenix, AZ. As a key member of our operations team, you will be responsible for ensuring high levels of customer satisfaction, resolving customer complaints, and managing a team of call center agents.

Responsibilities

  • Supervise daily operations in the call center, ensuring efficiency, quality, and performance targets are met.
  • Train, develop, and manage a team of call center agents, providing feedback and coaching where necessary.
  • Monitor conversations between agents and customers to ensure adherence to quality standards and customer satisfaction.
  • Handle and resolve escalated customer complaints and issues.
  • Implement and review call center protocols, procedures, and guidelines.


  • Phoenix, Arizona, United States Dondrell Swanson - State Farm Agent Full time

    About Us:">Dondrell Swanson - State Farm Agent is a dynamic and growing insurance agency dedicated to providing exceptional service to our clients. We are seeking a talented and motivated individual to join our team as a Customer Relations Representative.">Job Description:">This role involves managing customer inquiries, resolving issues, and maintaining...


  • Phoenix, Arizona, United States Mom to Virtual Assistant Full time

    Job Title: Customer Service Operations Lead RoleWe are looking for a highly organized and tech-savvy individual to fill the Customer Service Operations Lead Role. In this position, you will be responsible for managing multiple digital platforms, ensuring excellent customer service experiences, and maintaining accurate data records.About the CompanyOur...


  • Phoenix, Arizona, United States Arizona Public Service Company Full time

    About the JobThis is an exciting opportunity to join the Arizona Public Service Company team as a Service Coordinator! As a key member of our team, you will play a critical role in ensuring the smooth execution of electrical service projects from initiation to close out. With your exceptional communication and coordination skills, you will provide top-notch...


  • Phoenix, Arizona, United States Hobart Service Full time

    Job OverviewHobart Service, a leading provider of commercial food equipment service solutions, is seeking a highly skilled Customer Service Representative to join our team. This role offers an excellent opportunity to work in a fast-paced environment and deliver exceptional customer service.Job ResponsibilitiesThe successful candidate will be responsible...


  • Phoenix, Arizona, United States Nanette Mcclelland-Miller - State Farm Agent Full time

    Job OverviewThis is a customer-focused role where you will provide exceptional service to policyholders by answering questions and assisting with requests.Key ResponsibilitiesBuild personalized relationships with clients.Answer incoming calls, texts, and emails.Keep a professional appearance and friendly attitude.Pivot to other lines of insurance by...


  • Phoenix, Arizona, United States beBee Professionals Full time $30,000 - $45,000

    beBee Professionals is seeking a dedicated and professional Customer Service Representative to join our team in Phoenix, United States. In this role, you will provide exceptional support to our customers by answering inquiries, resolving issues, and ensuring customer satisfaction.Role OverviewThis is an excellent opportunity for individuals who are...


  • Phoenix, Arizona, United States Big Brand Tire & Service Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team at Big Brand Tire & Service.About the RoleThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment, providing exceptional customer service, and recommending products and services to customers. Our ideal candidate...


  • Phoenix, Arizona, United States Acro Service Corp Full time

    Job Overview:We are seeking a highly skilled Customer Service Representative to join our team at Acro Service Corp.About the Role:This is a remote position that requires reporting to the office for orientation on the first day. The successful candidate will be responsible for providing exceptional customer service by handling inbound telephone calls related...


  • Phoenix, Arizona, United States Burlington Full time

    Job SummaryWe are looking for a skilled and experienced Frontline Supervisor to lead our front-end team and ensure that every customer has a positive shopping experience. As a key member of our retail team, you will be responsible for supervising sales floor staff, managing inventory, and resolving customer complaints in a professional and courteous...


  • Phoenix, Arizona, United States UnitedHealth Group Full time

    Job Title: CUSTOMER SERVICE OPERATIONS MANAGERAbout the Role:The UnitedHealth Group is seeking an experienced Customer Service Operations Manager to lead our internal customer support team. The ideal candidate will have a proven track record in delivering high-quality customer service, with a focus on needs identification, problem-solving, and collaboration...


  • Phoenix, Arizona, United States A1 Garage Door Service Full time

    A1 Garage Door Service is looking for a highly motivated Dispatcher to join our team. As an A1 Dispatcher, you will play a critical role in ensuring that our technicians are dispatched efficiently and effectively, resulting in a high level of customer satisfaction.About the Role:In this role, you will be responsible for building relationships with our...


  • Phoenix, Arizona, United States Crossings Store (35th Ave & Southern) Full time

    We are seeking a Customer Service Manager Lead to join our Crossings Store team in Phoenix, Arizona. This role offers a competitive salary of $55,000 per year, making it an attractive opportunity for professionals looking to advance their careers.About the RoleAs a Customer Service Manager Lead, you will be responsible for overseeing the day-to-day...


  • Phoenix, Arizona, United States HealthOp Solutions Full time

    Job OverviewHealthOp Solutions is seeking a highly skilled Call Center Supervisor to lead our team in providing exceptional customer service.


  • Phoenix, Arizona, United States Berger Logistics US Full time

    We are looking for a highly motivated and organized individual to join our team as a Customer Service and Logistics Manager. This role offers the opportunity to work in a fast-paced environment and make a significant impact on our business.The estimated salary for this position is $70,000 - $90,000 per year, based on experience and qualifications.About the...


  • Phoenix, Arizona, United States Randstad Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative in our dynamic team. This position requires exceptional communication skills, strong problem-solving abilities, and a passion for delivering excellent customer service.In this role, you will be responsible for handling inbound...


  • Phoenix, Arizona, United States Quick Response Garage Door Service Full time

    About the JobThis role involves working in a dynamic team environment where multitasking is essential. As a customer service representative, you will be interacting with clients, resolving issues, and providing excellent service. We have two positions available, and we are looking to hire immediately.Salary: Estimated at $55,000 - $70,000 per annumKey...


  • Phoenix, Arizona, United States A1 Garage Door Service Full time

    A1 Garage Door Service is looking for a talented Customer Experience Manager to join our team. This is a full-time position with a salary of $70,000 per year.Key Responsibilities:Routing and dispatching technicians to locations according to predetermined schedules, customer requests, or immediate needs.Building relationships with technicians to better...


  • Phoenix, Arizona, United States Piedmont Airlines Full time

    Job OverviewPiedmont Airlines is seeking a highly skilled and motivated Customer Service Supervisor to join our team. This key role plays a vital part in ensuring the smooth operation of our customer service department, providing exceptional support to customers and airline partners.Salary and BenefitsThe successful candidate will be rewarded with a...


  • Phoenix, Arizona, United States State of Arizona Full time

    Are you ready to take your career to the next level in a dynamic and challenging role? We are seeking an experienced Customer Service Operations Manager to join our team at the State of Arizona.About UsThe State of Arizona is committed to providing exceptional service to its citizens, and we're looking for talented individuals like you to help us achieve...


  • Phoenix, Arizona, United States Ace Parking Full time

    Parking Services Overview: We operate various parking facilities across different locations, ensuring that every customer receives top-notch service. Our team works closely together to achieve this goal.Job Summary: As a key member of our team, you will be responsible for managing parking operations, handling customer inquiries, and maintaining facility...