Customer Service Manager

4 days ago


Phoenix, Arizona, United States Burlington Full time

Job Summary

We are looking for a skilled and experienced Frontline Supervisor to lead our front-end team and ensure that every customer has a positive shopping experience. As a key member of our retail team, you will be responsible for supervising sales floor staff, managing inventory, and resolving customer complaints in a professional and courteous manner.

About the Role

The Part-Time Customer Service Lead will be responsible for modeling company core values and executing strategies for receiving teams while ensuring a neat and orderly front-end area. They will troubleshoot issues with registers and transactions, coordinate meal and break periods, and monitor schedule adherence.

Responsibilities

  • Model company core values, Our Burlington philosophy, and back-of-house standards
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys
  • Maintain a neat and orderly front-end area
  • Troubleshoot issues with registers and transactions
  • Coordinate meal and break periods
  • Monitor schedule adherence

Benefits

As a valued member of our retail team, you will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates may also be eligible for our comprehensive benefits package, including medical coverage and a 401(k) plan, after one year of service.



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