Customer Service Operations Manager

3 days ago


Phoenix, Arizona, United States UnitedHealth Group Full time
Job Title: CUSTOMER SERVICE OPERATIONS MANAGER

About the Role:
The UnitedHealth Group is seeking an experienced Customer Service Operations Manager to lead our internal customer support team. The ideal candidate will have a proven track record in delivering high-quality customer service, with a focus on needs identification, problem-solving, and collaboration with billing and eligibility specialists.

Key Responsibilities:
* Ensure timely and accurate resolution of delegated customer service issues
* Monitor and improve customer service processes to meet business objectives
* Develop and implement strategies to enhance customer satisfaction and loyalty

Requirements:
* Bachelor's degree in Business Administration or related field
* Minimum 3 years of experience in customer service management
* Strong leadership and communication skills

Estimated Salary Range: $60,000 - $80,000 per year.



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