Customer Service Operations Manager

7 days ago


Phoenix, Arizona, United States Piedmont Airlines Full time
Job Overview

Piedmont Airlines is seeking a highly skilled and motivated Customer Service Supervisor to join our team. This key role plays a vital part in ensuring the smooth operation of our customer service department, providing exceptional support to customers and airline partners.

Salary and Benefits

The successful candidate will be rewarded with a competitive salary of $18.50 per hour, along with a comprehensive benefits package including paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.

Key Responsibilities
  • Leadership and Coaching: Provide guidance and support to team members, promoting career development and excellence in customer service.
  • Operational Management: Manage the day-to-day activities of the department, ensuring compliance with established policies and procedures.
  • Problem-Solving: Identify and resolve operational issues, maximizing performance and quality customer service.
Requirements and Qualifications
  • Organizational Skills: Excellent organizational skills and ability to multitask, prioritizing tasks to meet deadlines.
  • Communication: Strong communication skills, able to work effectively with all levels of management and support staff.
  • Conflict Resolution: Ability to defuse conflicts among team members, promoting a positive and productive work environment.
Preferred Qualifications
  • Previous Experience: Previous airline management experience or knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
  • Educational Background: Bachelor's Degree in Aviation, Business, or related field.
Work Environment and Physical Requirements
  • Physical Demands: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs, handling objects up to 70 pounds regularly.
  • Environmental Conditions: Work in an airport ramp environment, subject to varied weather conditions and elevated noise levels.


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