Customer Service Representative Role

5 days ago


Phoenix, Arizona, United States Nanette Mcclelland-Miller - State Farm Agent Full time
Job Overview

This is a customer-focused role where you will provide exceptional service to policyholders by answering questions and assisting with requests.


Key Responsibilities
  • Build personalized relationships with clients.
  • Answer incoming calls, texts, and emails.
  • Keep a professional appearance and friendly attitude.
  • Pivot to other lines of insurance by recommending available products.
  • Ask for referrals and reviews.
  • Conduct policy reviews.
  • Note every communication with clients in ECRM.
  • Directing clients to a sales representative when a policy needs to be initiated.

Salary and Benefits

The estimated salary for this role is $40,000 - $60,000 per year, plus commission/bonus. The company offers health benefits, paid time off, and valuable experience.


Qualifications
  • Have your Property and Casualty state insurance license.
  • Obtain an agreement with State Farm within the first two weeks of employment by completing all State Farm training.
  • If not already licensed with Life and Health, initiate process within 60 days.
  • Prior insurance experience is preferred but not required.


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