Hotel Operations Manager

2 weeks ago


Louisville, Kentucky, United States 21c Museum Hotels Full time
Job Title: General Manager

We are seeking an experienced General Manager to lead our boutique hotel operations in the Midwest. As a key member of our team, you will be responsible for driving revenue growth, improving guest satisfaction, and maintaining high standards of quality and service.

Key Responsibilities:
  • Develop and implement strategic plans to drive revenue growth and improve guest satisfaction.
  • Lead and manage a team of hotel staff, including front office, housekeeping, and food and beverage operations.
  • Monitor and control hotel expenses, ensuring profitability and adherence to budget.
  • Implement and maintain high standards of quality and service, ensuring a positive guest experience.
  • Collaborate with the sales and marketing team to develop and implement sales strategies and promotions.
  • Conduct regular inspections of hotel facilities and operations to identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including guests, employees, and local community leaders.
Requirements:
  • Minimum 3 years of experience as a General Manager or Assistant General Manager in a similar size and type of hotel.
  • Extensive experience in hotel sales and marketing, with a proven track record of driving revenue growth.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, employees, and stakeholders.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer:
  • A competitive salary and benefits package.
  • A comprehensive training program to support your professional development.
  • A dynamic and supportive work environment, with opportunities for growth and advancement.
  • A chance to work with a leading hospitality company, with a reputation for excellence and innovation.


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