Hotel Operations Manager

4 weeks ago


Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

About the Role

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Holiday Inn Express & Suites Louisville Downtown. As a key member of our hotel operations team, you will be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service.

Key Responsibilities

  • Compile and analyze occupancy data and financial reports for the general manager to inform business decisions.
  • Manage and balance the front desk budget and acquire office supplies as needed to maintain a smooth operation.
  • Provide friendly, efficient customer service through both in-person and phone interactions, answering questions and resolving issues to guests' satisfaction.
  • Hire, train, and supervise front desk personnel, ensuring they offer excellent customer service and enforce hotel regulations.
  • Direct front desk activities and ensure quality customer service that meets our standards of excellence.

Requirements

  • Previous experience of at least one year in the hospitality industry, preferably in a front office management role.
  • Previous experience of at least two years as a front office manager, front desk associate, or a similar role in either the hospitality field or a related sector.
  • Skillful bookkeeping capabilities, especially with Microsoft Word and Excel, is preferred.
  • Superior managerial skills, communication abilities, and multitasking capacity.
  • High school diploma or equivalent certification necessary (GED).


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