ERP Systems Support Analyst

2 weeks ago


Santa Fe, New Mexico, United States The Food Depot Full time
Job Overview

Position: ERP Systems Support and Analysis Specialist
Reports To: IT Manager
Salary: $25.00 per hour, dependent on experience

Benefits: Comprehensive medical, dental, vision, life insurance, and Simple IRA options available.

Position Summary

The Food Depot is seeking a dedicated full-time professional to oversee and enhance our hosted Microsoft Dynamics NAV (CERES) system across the organization. This role involves generating insightful, actionable reports that address critical business needs and highlight areas for enhancement. Collaborating closely with the IT Manager and the Leadership team, the specialist will ensure adherence to established protocols regarding Ceres operations, training, upgrades, and integration with other relevant systems.

Key Responsibilities
  • Utilize Microsoft Dynamics NAV (Ceres) and Jet Reports to deliver significant data for monitoring operational metrics.
  • Lead the design of reports in Jet Reports for the Microsoft Dynamics NAV (Ceres) system and coordinate with service providers for additional training.
  • Oversee daily operations, promptly resolve issues to maintain high-quality customer service, and facilitate the implementation of new functionalities within the Microsoft Dynamics NAV (Ceres) systems.
  • Provide expert support for Microsoft Dynamics NAV (Ceres) and act as a liaison with external support consultants.
  • Identify, develop, and maintain operational processes related to Microsoft Dynamics NAV (Ceres), recommending improvements as necessary.
  • Collaborate on cross-functional initiatives to analyze system data and operational outcomes, identifying trends and opportunities for enhancement.
  • Develop and administer training programs for staff on the Microsoft Dynamics NAV (Ceres) system.
  • Assist in data mining efforts related to the ERP system.
  • Familiarize with other systems at The Food Depot that may interact with Ceres or its data.
  • Engage with other Food Banks and Feeding America members to exchange knowledge and best practices.
  • Track and seek approval for all system upgrades and enhancements, providing support as needed.
  • Document ERP processes and standard operating procedures (SOPs).
  • Perform additional duties as required.
Qualifications
  • Associate's degree in Management Information Systems or 3+ years of experience in IT system analysis, or a combination of education and experience.
  • Ability to learn independently and become a subject matter expert.
  • Familiarity with Microsoft Dynamics NAV (CERES) ERP System is advantageous.
  • Experience with MSSQL and database reporting is a plus.
  • Preferred experience in Jet Reports report writing.
  • Proficient in Microsoft Office applications.
  • Expertise in Microsoft Excel is preferred.
  • Strong customer service skills.
  • Excellent written and verbal communication abilities.
Employment Requirements
  • Successful completion of a negative pre-employment drug screening.
Work Environment
  • Primarily based in a warehouse setting.
  • Exposure to extreme temperatures may occur.
  • Ability to frequently lift and/or move up to 50 pounds is required.
  • Must be capable of loading and unloading items from trucks.
  • Frequent exposure to moving mechanical parts.
  • Noise levels in the work environment are typically loud.
Disclaimer

This job description does not encompass all duties that may be assigned to the employee in this role. Employees are expected to follow any job-related instructions and perform additional job-related tasks as requested by authorized personnel. This document does not create an employment contract, implied or otherwise, other than an 'at will' relationship.



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