IT Support Specialist

4 weeks ago


Fargo, North Dakota, United States R.D. Offutt Company Defunct Full time

Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at R.D. Offutt Company. As a key member of our IT department, you will provide professional technical services and support to our team members.

Key Responsibilities:

  • Troubleshoot and resolve IT issues via various channels, ensuring timely and effective support to our team.
  • Ensure all incidents and requests are resolved against established Service Level Agreements (SLAs).
  • Monitor and report on the health of our help desk and support services, using performance metrics to drive improvement.
  • Track and report all open and closed incidents to leadership teams, providing actionable insights for decision-making.

Requirements:

  • 2-year degree or higher in a business or information technology program.
  • 1+ years of customer service or related technical support experience.
  • Valid work authorization and ability to work in the U.S. without company sponsorship.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

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