IT Support Specialist

4 weeks ago

Fargo, North Dakota, United States NetCov Full time
Job Summary:

NetCov is seeking a highly skilled IT Support Specialist to join our team. As a Support Analyst II, you will be responsible for addressing and resolving support client requests via ticket, email, phone, and in-person at the client's location. Your primary objective will be to resolve as many tickets as completely as possible, while also ensuring that field appointments are completed efficiently and with minimal impact to the client.

Key Responsibilities:
  • Resolve support client requests via ticket, email, phone, and in-person at the client's location.
  • Strong problem-solving skills, firm understanding of how to properly troubleshoot problems.
  • Excellent customer service skills, including understanding how to de-escalate, soothe, and deliver the most efficient solution.
  • Strong communication skills, both verbal and written.
  • Ability to ask qualifying questions to produce the optimal result.
  • Strong familiarity with Windows desktop operating systems.
  • Strong familiarity with Microsoft Office suite of applications.
  • Experience with Mac OS and iOS is preferred, but not required.
  • Basic understanding of networking concepts.
  • Familiarity with Windows server operating systems is a big plus.
  • Familiarity with RMM tools is a plus, but not required.
  • Strong organizational, operational, and inter-personal skills.
  • Assertive, customer-oriented, and task-driven attitude.
  • Reliable personal transportation for use in traveling to clients' offices is essential.

Requirements:
  • Prefer a minimum of 2 years real-world IT experience.
  • No college education or certifications required.

Work Environment:
Work is primarily performed in standard office environments. Client environments may vary. May be exposed to moderate noise levels from machinery. Work involves operation of personal computer equipment for 8 hours or more daily.

Physical Requirements:
Sitting
Standing
Moving of self
Moving of equipment
Communicating
Visual acuity for driving and computer work
Kneeling
Crawling
Reaching
Stooping
Lifting
Pulling

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