IT Support Specialist

4 weeks ago


Fargo, North Dakota, United States CGS Full time

Job Title: User Support Specialist

Job Summary:

We are seeking a highly skilled User Support Specialist to join our team at CGS. As a User Support Specialist, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Assist users with various IT-related issues
  • Install and maintain hardware and software
  • Physically move IT equipment
  • Administer user accounts
  • Monitor and diagnose IT systems
  • Actively use trouble tickets to follow issues
  • Train district users
  • Track IT equipment

Requirements:

  • Experience providing direct end-user support for applications being supported
  • Certification by software provider may be required for certain applications
  • Prior teaching/training experience involving computer applications preferred
  • Hands-on familiarity with network, telecommunications, and operating systems environment

About CGS:

CGS is a leading provider of government contracting services. We strive to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. Our team combines cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs.

Benefits:

  • Comprehensive benefits package
  • Health, dental, and vision insurance
  • Life insurance
  • 401k
  • Flexible spending account
  • Paid time off and observance of state/federal holidays

Equal Opportunity Employer:

CGS is an equal opportunity employer. We consider applicants without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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