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Front Desk Clerk

2 months ago

Raleigh, North Carolina, United States Hotel Resource Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hotel Resource. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless stay experience.

Key Responsibilities:

  • Assist guests with check-in, check-out, and room assignments
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Process payments and handle cash transactions
  • Maintain a high level of knowledge about hotel services and amenities
  • Communicate effectively with hotel staff and management to ensure guest satisfaction
  • Perform other duties as assigned to ensure the smooth operation of the front desk

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience in a hotel or hospitality setting preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions

What We Offer:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other perks

Why Work with Us:

At Hotel Resource, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and perks to support your well-being and career development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.