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Front Desk Representative

4 weeks ago

Raleigh, North Carolina, United States Four Points Raleigh Full time
Job Summary:

As a Front Desk Agent at Four Points Raleigh, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:

  • Registering guests and handling check-ins and check-outs
  • Providing information about hotel services, facilities, and local attractions
  • Handling guest inquiries and resolving issues in a timely and professional manner
  • Maintaining a clean and organized front desk area
  • Working effectively in a team environment to ensure seamless guest service
Responsibilities:

As a Front Desk Agent, you will be responsible for:

  • Approaching all encounters with guests and associates in a friendly and service-oriented manner
  • Maintaining high standards of personal appearance and grooming
  • Complying with Aimbridge Hospitality policies and standards
  • Providing exceptional guest service and ensuring a positive experience
  • Working effectively in a fast-paced environment and adapting to changing situations
Requirements:

To be successful as a Front Desk Agent, you will need:

  • A high school diploma or equivalent
  • Previous experience in a hotel or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Basic knowledge of Microsoft Office suite
Benefits:

As a Front Desk Agent at Four Points Raleigh, you will enjoy a competitive benefits package, including:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • 401(k) retirement plan
  • Employee assistance program