Front Desk Associate

1 month ago


Raleigh, North Carolina, United States Concord Hospitality Full time
Front Desk Associate Job Description

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Guest Service: Assist guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality.
  • Issue Resolution: Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
  • Cash Handling: Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Communication: Be a great communicator to various departments and management on guest comments and concerns, responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Knowledge and Training: Be knowledgeable of the hotel brand and various programs (travel programs, special offers), and participate in ongoing training and development opportunities to enhance your skills and knowledge.
Why Work with Concord Hospitality?

We offer a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, and training & development and career advancement opportunities. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best associates in the market.

We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.


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