Front Desk Operations Manager

21 hours ago


Raleigh, North Carolina, United States Catapult Full time
Job Title: Front Desk Supervisor

At Catapult, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. The successful candidate will be responsible for managing and supervising the Front Desk operations and staff, ensuring that the front desk is gathering and documenting the necessary personal and financial information.

Key Responsibilities:
  • Manage and supervise the Front Desk operations and staff.
  • Ensure that the front desk is gathering and documenting the necessary personal and financial information.
  • Assess staffing needs, train new staff, and perform staff evaluations.
  • Achieve organizational goals for the front desk.
Principal Duties and Responsibilities:
  • Oversee front desk functions and staff.
  • Ensure appropriate staffing.
  • Train and onboard new staff and perform routine evaluations.
  • Communicate new policies, protocols, or changes being made within the clinic to the front-end staff.
Patient Schedule and Patient Intake:
  • Coordinate schedule for providers and patients.
  • Identify trends in the schedule, along with suggested solutions, to increase productivity and efficiency.
  • Monitor and evaluate patient intake to ensure complete registration and data collection.
  • Establish healthy customer service at the front desk.
Oversee and Implement Front Desk Goals:
  • Collaborate with financial team to ensure all financial and insurance information is obtained and properly documented within EMR.
  • Collaborate with Director of Clinical Operations to increase compliance with front desk protocols and reporting needs.
Required Skills and Abilities:
  • Ability to lead a team.
  • Ability to take initiative and proactively assess processes and patient interactions at the front desk.
  • Must have strong working knowledge of medical insurance.
  • Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the NHC.


  • Raleigh, North Carolina, United States Catapult Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Catapult. The successful candidate will be responsible for managing and supervising the front desk operations and staff, ensuring that the front desk is gathering and documenting the necessary personal and financial information, and assessing staffing needs,...


  • Raleigh, North Carolina, United States Catapult Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Catapult. The successful candidate will be responsible for overseeing the front desk operations and staff, ensuring that all patient interactions are handled efficiently and effectively.Key ResponsibilitiesManage and supervise front desk staff, ensuring that...


  • Raleigh, North Carolina, United States Candlewood suites LAX Hawthorne Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Candlewood Suites LAX Hawthorne. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Responsibilities:Guest Service: Greet...


  • Raleigh, North Carolina, United States Four Points Raleigh Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Four Points Raleigh. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests and process check-ins and check-outs in a friendly and...


  • Raleigh, North Carolina, United States Kisco Senior Living Full time

    Front Desk RepresentativeThe Front Desk Representative at the Cardinal plays a vital role in providing exceptional customer service to establish a warm, secure, and friendly atmosphere in the community. This part-time position is perfect for someone who is passionate about delivering top-notch service and making a positive impact on the lives of others.Key...


  • Raleigh, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Summit Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling daily operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide top-notch customer service to...


  • Raleigh, North Carolina, United States SREE Hotels LLC Full time

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Courtyard & Residence Inn by Marriott in Raleigh. As a Front Desk Supervisor, you will play a critical role in ensuring the smooth operation of the front desk and providing exceptional customer service to our guests.Key...

  • Front Desk Associate

    2 weeks ago


    Raleigh, North Carolina, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Service: Assist guests...


  • Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in providing exceptional hospitality and ensuring a memorable experience for our guests.Key...


  • Raleigh, North Carolina, United States Four Points Raleigh Full time

    Job Summary:As a Front Desk Agent at Four Points Raleigh, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.Responsibilities:Guest...


  • Raleigh, North Carolina, United States SREE Hotels LLC Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Courtyard & Residence Inn by Marriott in the Brier Creek area of Raleigh. As a Front Desk Supervisor, you will play a critical role in ensuring the smooth operation of the front desk and providing exceptional guest service.Key...


  • Raleigh, North Carolina, United States SREE Hotels LLC Full time

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Courtyard & Residence Inn by Marriott in Raleigh. As a Front Desk Supervisor, you will be responsible for assisting the Assistant General Manager and General Manager in overseeing the daily operations of the front desk, ensuring...


  • Raleigh, North Carolina, United States Four Points Raleigh Full time

    Job Summary:As a Front Desk Agent at Four Points Raleigh, you will be responsible for providing exceptional guest service, ensuring a seamless stay experience for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Responsibilities:Guest Registration: Register...

  • Front Desk Associate

    2 weeks ago


    Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Concord Hospitality. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key...


  • Raleigh, North Carolina, United States A NEW LIFE SERVICES Full time

    Job SummaryThe Front Desk Representative at A New Life Services plays a vital role in delivering exceptional customer service and administrative support to ensure the seamless operation of the clinic.Key ResponsibilitiesWarmly greet clients and visitors, assist with check-in procedures, and maintain a welcoming environment.Manage appointment scheduling,...

  • Front Desk Clerk

    4 weeks ago


    Raleigh, North Carolina, United States Hotel Resource Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hotel Resource. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesAssist guests with...


  • Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Service: Assist guests...


  • Raleigh, North Carolina, United States Kisco Senior Living Full time

    Job Title: Front Desk RepresentativeAt Kisco Senior Living, we are seeking a highly skilled and compassionate Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for residents, guests, and visitors, providing exceptional customer service and creating a warm and welcoming atmosphere in our...

  • Front Desk Associate

    3 weeks ago


    Raleigh, North Carolina, United States Hotel Resource Full time

    Job Title: Front Desk ClerkWe are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Hotel Resource. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key Responsibilities:Assist guests...


  • Raleigh, North Carolina, United States Kisco Senior Living Full time

    Job Title: Front Desk Representative **About the Role** We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Kisco Senior Living. As a Front Desk Representative, you will be the first point of contact for residents, guests, and visitors, providing exceptional service and creating a warm and welcoming...