Front Desk Representative

21 hours ago


Raleigh, North Carolina, United States Concord Hospitality Full time
Front Desk Agent Job Description

Renaissance Raleigh North Hills Hotel is seeking a skilled Front Desk Agent to provide exceptional hospitality to our guests.

Key Responsibilities:
  • Assist guests efficiently, courteously, and professionally at all times.
  • Maintain a high level of service and hospitality.
  • Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner.
  • Post guest charges, collect payments, and follow all cash handling procedures.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.
Why Work with Us?

At Concord Hospitality, we value our associates and strive to provide a great work environment. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We offer competitive wages, a comprehensive benefits package, and opportunities for career advancement.

We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.



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