Front Desk Agent
4 weeks ago
We are seeking a skilled and friendly Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.
Key Responsibilities:
Assist guests efficiently, courteously, and professionally at all times.
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism.
Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.
What We Offer:
We offer competitive wages and a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Our Culture:
Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. We do many fun things on property to stay engaged with our associates and show you we care about you.
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