Front Desk Associate

4 weeks ago


Raleigh, North Carolina, United States Concord Hospitality Full time
Front Desk Clerk Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Clerk. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

Assist guests efficiently, courteously, and professionally at all times.
Maintain a high level of service and hospitality, ensuring our guests feel valued and respected.
Promptly and effectively deal with guest concerns or issues, resolving them in a timely and satisfactory manner.
Post guest charges, collect payments, and follow all cash handling procedures as required by Concord Hospitality.
Handle guest mail and messages with respect to privacy and professionalism.
Be knowledgeable of the hotel brand and various programs, including travel programs and special offers.
Communicate effectively with various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.

Why Work with Us:

At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. We offer competitive wages, a comprehensive benefit package, and opportunities for career advancement and professional growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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