Front Desk Representative

3 days ago


Raleigh, North Carolina, United States Concord Hospitality Full time
Front Desk Agent Job Description

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities:
  • Guest Service: Assist guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality.
  • Issue Resolution: Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
  • Cash Handling: Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Communication: Be a great communicator to various departments and management on guest comments and concerns.
  • Knowledge: Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Bar and Market Duties: Serve drinks, make tips, and stock bar and market items.
Why Work with Us?

At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. We offer competitive wages, a comprehensive benefit package, and opportunities for training and development. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.



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