Technical Trainer

5 days ago


Boston, Massachusetts, United States Boston University Full time
Job Title: Technical Trainer

Boston University is seeking a highly skilled Technical Trainer to join our Information Services & Technology (IS&T) team. As a Technical Trainer, you will be responsible for designing, developing, and delivering technical training programs for applications utilized by the Office of Development and Alumni Relations (DAR).

Key Responsibilities:
  • Conduct training needs analysis and consult with subject matter experts, stakeholders, and end-users to identify learning gaps and performance objectives.
  • Design and develop engaging and interactive e-learning courses and instructor-led sessions that align with the learning objectives and outcomes, using various e-learning authoring tools such as Articulate, Captivate, and Camtasia.
  • Deliver and facilitate training sessions using various modalities such as online, in-person, or blended, and adapt to different learning styles and preferences.
  • Evaluate and measure the effectiveness of training programs using various methods such as surveys, quizzes, feedback, and analytics, and make recommendations for improvement.
  • Serve as a system administrator of the Kaltura media library and DAR learning management systems to manage the course catalog, enrollment, reporting, and user support.
Requirements:
  • B.A./B.S. required
  • Excellent customer service, communication, training, and social skills
  • The ability to convey technical concepts to non-technical audiences
  • Two to three years of related experience in technical training and e-learning development
  • Experience creating courses for adult learners with SCORM-compliant e-learning content authoring tools such as Articulate, Captivate, and Camtasia
  • Experience in administration of learning management system (LMS)
What We Offer:
  • Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.
  • Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
  • Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

Boston University is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at .


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