Software Training Specialist

4 weeks ago


Boston, Massachusetts, United States Haemonetics Corporation Full time

Job Summary

The Haemonetics Corporation is seeking a skilled Software Training Specialist to join our team. As a key member of our client services team, you will be responsible for delivering high-quality training to our clients in the use of our software applications.

Key Responsibilities

  • Coordinate and conduct user-level training of software applications for Blood Bank/Transfusion Services with the client project team and external clients/hospital personnel.
  • Work closely with technical staff to ensure compliance with protocols and FDA regulations.
  • Develop project education plans for clients and coordinate the deployment of education resources within project timelines.
  • Provide feedback to business unit management concerning customer comments and software performance.
  • Maintain up-to-date knowledge in the applications of new and existing software and competitive products.
  • Provide training history by maintaining customer training records.

Requirements

  • Bachelor's Degree in Medical Lab Systems or Medical Technologies or equivalent scientific field.
  • ~3+ years of experience in a blood bank or transfusion service environment.
  • Strong customer service, training, and communication skills, including the ability to explain technical concepts in a user-friendly manner.
  • Ability to travel 75% of the time, mostly by plane, to visit our clients at hospital sites, including occasional weekends or short notice trips.

Preferred Qualifications

  • Experience as a trainer in a medical discipline (preferably Transfusion Medicine).
  • Advanced knowledge of Microsoft Word, Excel, and PowerPoint.
  • Strong customer service, training, and communication skills, including the ability to explain technical concepts in a user-friendly manner.
  • Clear understanding of software course facilitation and adult learning methodology.
  • Excellent educational, platform, computer, and management skills.
  • FDA regulated experience, along with image manipulation for educational applications, is a plus.
  • Experience developing curriculum goals using varied delivery methods (facilitated classes, e-learning, web conferences), along with outcome assessment tools, is a plus.
  • Experience managing multiple educational projects simultaneously is a plus.

Benefits

The base pay offered to the successful candidate will take into account, without limitation, the candidate's location, education, job-knowledge, skills, and experience in prior relevant roles.

For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms.

Employees may also be eligible to participate in the Company's long-term incentive plan, with eligibility and target amount dependent on the role.

In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, "flexible time off" for salaried employees and, for hourly employees, accrual of three to five weeks' vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.



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