Clinical Operations Manager

3 days ago

Boston, Massachusetts, United States Sequel Medical Technology Full time
Job Title: Clinical Operations Manager

Sequel Med Tech is seeking a highly skilled Clinical Operations Manager to join our team. As a key member of our organization, you will be responsible for supporting and facilitating product education and training for users of our insulin pump technology.

Responsibilities:
  • Ensure the progression of the training journey for users prescribed our insulin pump technology
  • Partner with the field team to provide a seamless product training experience for product users
  • Identify bottlenecks to customer training progression and work with field to find solutions
  • Support customer communication cadence and training as needed
  • Support external trainers and training centers within region
  • Oversee nomination process for all external trainers
  • Facilitate contracting process with legal and finance, ensure progression of all required paperwork, and track contract expiration dates
  • Support the trainer certification process and monitor to ensure completion of annual certification requirements
  • Support onboarding of external trainers in Salesforce
  • Communicate important updates related to product use and training requirements to all contracted trainers/contracted centers in a timely manner
  • Process invoices and monitor utilization for all external trainers to manage to budget
  • Monitor and track progression of customer training journey for all customer training journey for all customers assigned to the external trainers
  • Work closely with the field team to provide a seamless product training journey for product users
  • Identify unexplained gaps in the product training journey for prospective users and support solutions
  • Provide administrative support and act as liaison for the management of all product trainings conducted by contracted product trainers
  • Support product training assignments and documentation collection for all contracted trainers/centers
  • Process validated reimbursement requests for product training assignments
  • Oversee documentation upload for product trainings to confirm documentation is complete
  • Collaborate with sales leadership to optimize the product training experience and process
Requirements:
  • A valid professional license in one or more of the following fields: RN, RD, PA, NP, Pharmacist
  • Certified Diabetes Care and Education Specialist (CDCES) is preferred
  • 3+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology preferred
Additional Requirements for Senior Clinical Operations Manager:
  • Certified Diabetes Care and Education Specialist (CDCES) required
  • 8+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology preferred
  • Demonstrated history of success in previous roles
  • Medical device industry experience preferred
What We Offer:

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Environmental/Safety/Physical Work Conditions:

  • Ensures environmental consciousness and safe practices are exhibited in decisions
  • Use of computer and telephone equipment and other related office accessories/devices to complete assignments
  • May work extended hours during peak business cycles and occasional weekends
  • Physical requirements such as lifting specific weights
  • Some travelling is expected

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