Hardware Support Specialist
2 weeks ago
We are seeking a skilled Hardware Support Engineer to join our team at Walmart Advanced Systems and Robotics. As a key member of our team, you will be responsible for providing technical support and maintenance for our automated systems and robotics equipment.
Key Responsibilities- Provide front-line resolution of technical inquiries, site issues, and escalations related to hardware performance, troubleshooting, and maintenance.
- Collect, analyze, and report on hardware quality issues and trends to Hardware Performance and Hardware Engineering teams.
- Recommend and implement changes to maintenance plans, conduct periodic audits, and ensure Hardware Maintenance compliance at all sites.
- Work with ASR product and support teams on the resolution of complex technical issues and escalations.
- Act as a trainer for maintenance technicians onsite as needed in coordination with the LTD team.
- Collect voice of customer feedback regarding continuous improvements for ASR processes and new site launches.
- Bachelor's degree in Engineering (Mechanical Engineering, Industrial Engineering, Robotics Engineering, or similar).
- Ability to work independently with limited supervision.
- Understanding of problem-solving tools such as 8D, Cause and Effects, FMEA.
- Excellent written and oral communication skills for technical and non-technical content.
- Ability and willingness to travel up to 30% of the time to support sites.
- Proficiency in SQL, Python, MATLAB, Power BI, or similar tools for data analysis, reporting, and visualization, focusing on hardware quality and performance preferred.
- Competitive pay and performance-based bonus awards.
- Competitive 401(k) matching program, stock purchase plans, and equity opportunities.
- Comprehensive health, vision, and insurance plans with options for dependent coverage.
- Unlimited PTO for salaried employees, covering vacation, holidays, and personal days.
- Up to 12 weeks of fully paid maternity/paternity leave.
- Special Walmart discounts for in-store and online purchases.
- Complimentary daily lunches, beverages, and snacks.
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