Director, Sales Excellence

4 weeks ago

Boston, United States Galderma Full time
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Director, Sales Excellence & Learning, Immunology

Location: Boston, MA

Overview:

The Director of Sales Excellence & Learning (SEaL) is responsible for leading the overall strategy, design and execution for US Commercial Training for the field and account teams across Galderma’s four Business Units. This position will be responsible for developing and overseeing top-notch training programs that prepares the team on clinical mastery, customer mastery, and business mastery. The Director will oversee a team responsible for all content development for new hire training, sales meetings, as well as continuous learning of the field teams. The Director will partner in close collaboration with the Galderma marketing and sales leadership teams on all program development and execution strategies. This position must ensure that the sales trainers are prepared and executing at the highest level and will be responsible for communicating training progress with leadership and identifying potential development areas. This position also includes hiring and developing a team to execute and pull through training for product launches and marketing strategies to support the Commercial Organization

Key Responsibilities:
Develop and implement first-in-class commercial training programs across Galderma’s US Business. Ensure the maximum effectiveness of the sales force, maintain tight agendas, regularly report on assessments, identify potential issues/objections, and create content. Identify and manage tight timelines and ensure cross-functional contribution of Sales and Marketing leadership.
Establish and implement procedures and guidelines for assessing the quality of trainers and programs and evaluating their effectiveness.
Evaluate new technologies to ensure we are providing the best possible training experiences to in-field teams, incorporating various instructional methods to address the variety of adult learning styles and meet the specific & evolving needs of our sales organization.
Lead without authority by effectively and proactively coordinating and collaborating with functions (marketing, market access and patient services, compliance, legal, insights and sales analytics, operations, medical affairs, and human resources) to understand the specific business needs, prioritize training resources, and align on desired outcomes to meet business goals and objectives to maximize sales efficiencies.
Lead the successful development & execution of training programs, ensuring they are developed in collaboration with key stakeholders and delivered effectively on time and within budget. Effectiveness demonstrated through robust measurement plan including subjective feedback, objective surveys and assessments and observed behavioral outcomes aligned to key performance indicators. Continuously refine trainings and resources based on measurement results.
Lead culture & engagement through strong leadership skills with a player coach mentality. Use hands-on experience as an individual contributor to lead and develop teams; Foster a culture of continuous learning and development within Galderma. Promote employee engagement in Learning and Development programs and initiatives. Champion a growth mindset and a commitment to lifelong learning across the organization.
Hire a diverse team focused on sales training, market access, specialty pharmacy and patient services aligned to the business priorities with the ability to be agile with the evolving business needs.
Manage Sales Excellence & Learning budget
Establish and prioritize the required desired state and the future technical competencies as needed.
Deliver standardized training tools, curricula, and operational solutions for implementation across the U.S., ensuring alignment across the BU and Global teams.

Skills and Qualifications:
Bachelor’s degree in Finance, Business, or a related field, required
Master’s degree preferred
12+ years of progressive experience, within a corporate environment is required, direct pharmaceutical manufacturer experience required
Demonstrated ability to lead teams or cross-functional teams of non-direct reports
Strong understanding of complex specialty markets (e.g. immunology) with the ability to simply complex content to ensure key messages are effectively delivered to customer stakeholders. Dermatology experience is preferred.
Possesses a myriad of business knowledge and acumen; quick learner and ability to assess situations.
Ability to demonstrate effective, persuasive business communications (verbal/written) and leadership
Ability to multi-task, shifting focus as business priorities change
Ability to build and maintain effective working relationships with team members, subject matter experts, other departments, and senior company leadership
Strong organizational skills; Capable of managing prominent levels of detail and handling multiple activities/tasks under pressure
Strong ability to drive cross functional integration team outcomes within a highly ambiguous environment
Ability to work with all levels in the organization, driving solutions and recommendations for action plans
Ability to work and make decisions independently as well as be a team player, and team leader, and be willing to support other team members on a proactive basis in any capacity needed.
Highly proficient with Microsoft Teams, SharePoint, Outlook, PowerPoint, Word, Excel

What we offer in return
You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps
If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager
The final step is a panel conversation with the extended team

Our people make a difference
At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights:
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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