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Patient Service Representative

1 month ago

Downers Grove, Illinois, United States Advocate Aurora Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities

• Greet and register patients accurately, verifying essential billing and demographic information

• Coordinate scheduling of patient appointments and manage incoming telephone lines

• Distribute communications and resolve patient questions and concerns

• Maintain accurate and up-to-date medical records and ensure confidentiality of patient information

• Perform other related duties as required

Requirements

• High school diploma or equivalent

• 1-2 years of related customer service experience

• Experience handling difficult callers and patients

• Strong communication and problem-solving skills

About Advocate Aurora Health

Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a range of benefits to our employees, including competitive pay, comprehensive health insurance, and opportunities for professional growth and development.