Front Office Coordinator

4 weeks ago


Downers Grove, Illinois, United States Staffing Proxy Full time

Job Title: Front Office Coordinator

About the Role:

We are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at Staffing Proxy. As a Front Office Coordinator, you will be responsible for creating a welcoming environment, managing appointments, handling patient records, providing administrative support, and ensuring accurate handling of patient payments and insurance claims.

Key Responsibilities:

  • Patient Reception: Greet patients warmly, ensuring a friendly and professional first point of contact.
  • Appointment Scheduling: Efficiently manage appointment bookings, cancellations, and rescheduling to optimize the daily schedule of the hearing professionals.
  • Communication: Maintain clear and effective communication with patients, both in person and over the phone, addressing inquiries, providing information, and ensuring a high level of customer satisfaction.
  • Documentation: Handle patient records, ensuring accuracy and confidentiality in compliance with healthcare regulations.
  • Office Organization: Maintain the tidiness and organization of the front office area, creating a pleasant and inviting atmosphere for patients along with light cleaning.
  • Support to Hearing Professionals: Assist hearing professionals in administrative tasks, such as filing, data entry, and managing office supplies.
  • Billing and Insurance Processing: Managing the Explanation of Benefits process for third-party patients, submitting appropriate information to insurance carriers, and collecting and recording patient payments.

Requirements:

  • Strong interpersonal and communication skills.
  • Organized and detail-oriented with the ability to multitask.
  • Proficient in office software and scheduling systems.
  • Previous experience in a healthcare or customer service role is preferred.
  • Knowledge of medical billing and insurance processes is an advantage.

Benefits:

  • Medical, Dental and Vision
  • Paid time off and Paid Holidays
  • Matching retirement plan
  • Professional development

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