Front Office Coordinator
4 weeks ago
Job Title: Front Office Coordinator
About the Role:
We are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at Staffing Proxy. As a Front Office Coordinator, you will be responsible for creating a welcoming environment, managing appointments, handling patient records, providing administrative support, and ensuring accurate handling of patient payments and insurance claims.
Key Responsibilities:
- Patient Reception: Greet patients warmly, ensuring a friendly and professional first point of contact.
- Appointment Scheduling: Efficiently manage appointment bookings, cancellations, and rescheduling to optimize the daily schedule of the hearing professionals.
- Communication: Maintain clear and effective communication with patients, both in person and over the phone, addressing inquiries, providing information, and ensuring a high level of customer satisfaction.
- Documentation: Handle patient records, ensuring accuracy and confidentiality in compliance with healthcare regulations.
- Office Organization: Maintain the tidiness and organization of the front office area, creating a pleasant and inviting atmosphere for patients along with light cleaning.
- Support to Hearing Professionals: Assist hearing professionals in administrative tasks, such as filing, data entry, and managing office supplies.
- Billing and Insurance Processing: Managing the Explanation of Benefits process for third-party patients, submitting appropriate information to insurance carriers, and collecting and recording patient payments.
Requirements:
- Strong interpersonal and communication skills.
- Organized and detail-oriented with the ability to multitask.
- Proficient in office software and scheduling systems.
- Previous experience in a healthcare or customer service role is preferred.
- Knowledge of medical billing and insurance processes is an advantage.
Benefits:
- Medical, Dental and Vision
- Paid time off and Paid Holidays
- Matching retirement plan
- Professional development
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