Patient Service Representative

1 week ago


Downers Grove, Illinois, United States Advocate Aurora Health Full time
Job Title: Patient Service Representative

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and ensuring a positive experience for our patients and families.

Key Responsibilities:
  • Provide efficient and high-quality service to patients, answering their questions and addressing their concerns in a timely and professional manner.
  • Coordinate scheduling of patient appointments, accurately and efficiently managing the patient's schedule and ensuring that they receive the necessary care and services.
  • Manage patient communication, including phone calls, emails, and in-person interactions, ensuring that patients receive clear and concise information about their care and services.
  • Process patient registration and billing, ensuring that all necessary information is accurate and up-to-date.
  • Collaborate with healthcare providers and other team members to ensure that patients receive comprehensive and coordinated care.
Requirements:
  • High school diploma or equivalent required.
  • One to two years of experience in a customer service or healthcare setting preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare providers.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic computer skills and knowledge of electronic medical records (EMRs) preferred.
About Advocate Aurora Health:

Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all, and we are seeking talented and dedicated individuals to join our team.



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