Customer Service Team Lead

1 day ago


Tucson, Arizona, United States Randstad Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Randstad. As a Customer Service Team Lead, you will be responsible for supervising and developing a team of insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.

Key Responsibilities
  • Team Management: Supervise a team of 15 or more insurance service or sales consultants and work closely with them to leverage their natural talents and maximize their performance.
  • Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
  • Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
  • Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.
Requirements
  • Experience: 1 year of experience as a Supervisor/Coach or in a similar role.
  • Leadership: Strong leadership skills and the ability to motivate and develop a team.
  • Customer Service: Excellent customer service skills and the ability to provide tailored solutions to customers.
  • Training: Ability to train and develop team members to improve their performance.
  • Language: Fluency in English and Spanish (or other languages as required).
What We Offer

As a Customer Service Team Lead at Randstad, you will have the opportunity to work with a dynamic team and develop your skills and experience in a fast-paced and challenging environment. We offer a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



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