Customer Service Team Lead
1 day ago
We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Randstad. As a Customer Service Team Lead, you will be responsible for supervising and developing a team of insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.
Key Responsibilities- Team Management: Supervise a team of 15 or more insurance service or sales consultants and work closely with them to leverage their natural talents and maximize their performance.
- Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
- Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
- Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.
- Experience: 1 year of experience as a Supervisor/Coach or in a similar role.
- Leadership: Strong leadership skills and the ability to motivate and develop a team.
- Customer Service: Excellent customer service skills and the ability to provide tailored solutions to customers.
- Training: Ability to train and develop team members to improve their performance.
- Language: Fluency in English and Spanish (or other languages as required).
As a Customer Service Team Lead at Randstad, you will have the opportunity to work with a dynamic team and develop your skills and experience in a fast-paced and challenging environment. We offer a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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Customer Service Team Lead
6 days ago
Tucson, Arizona, United States Randstad North America, Inc. Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Randstad North America, Inc. as an Insurance Project Coach. As a key member of our team, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer service.Key...
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Customer Service Team Lead
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Tucson, Arizona, United States Randstad Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Randstad. As a Customer Service Team Lead, you will be responsible for supervising and developing a team of insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.Key ResponsibilitiesTeam...
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