Technical Support Specialist

4 weeks ago


Reston, Virginia, United States BYD North America Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at BYD North America. The successful candidate will be responsible for providing technical support and assistance to our engineers and technicians.

Key Responsibilities
  1. Receive and register failed samples, conduct preliminary visual inspections, and establish accounts.
  2. Analyze samples according to the analysis plan provided by the FA Engineer, and provide detailed analysis reports.
  3. Assist the FA Engineer in localizing failed components, reproducing failure modes, and determining failure mechanisms.
  4. Responsible for the use and routine maintenance of laboratory equipment, and ensure compliance with laboratory 5S requirements.
  5. Responsible for writing technical requirements for related test equipment, writing test operation manuals, conducting training and guidance before testing, and managing the application, maintenance, and updating of overseas test resources.
  6. Complete other tasks assigned by leadership.
Requirements

The ideal candidate will have a strong background in laboratory equipment maintenance and technical support. Excellent communication and problem-solving skills are essential for this role.



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