Technical Support Specialist

3 days ago


Reston, Virginia, United States Softworld, a Kelly Company Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Softworld, a Kelly Company. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for clients via phone, email, and chat
  • Assist clients with the use of tax software and related products
  • Listen and respond to customer inquiries in a professional and courteous manner
  • Use discretion and judgment to resolve customer issues
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track customer interactions and issues

Requirements:

  • Excellent verbal communication skills and customer service skills
  • Basic understanding of computer hardware and networks
  • Ability to think independently and solve problems
  • Strong technical skills and ability to learn new software and systems
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Preferred Qualifications:

  • Experience with tax software and related products
  • Knowledge of computer hardware and networks
  • Ability to work in a team environment and collaborate with others

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].



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