Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Overview: Agile Resources, Inc. is seeking a skilled Technical Support Specialist to join our team in Austin, TX. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients.
Responsibilities:
- Provide technical support and assistance to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues with hardware, software, and network systems
- Collaborate with internal teams to resolve complex technical issues
- Document and maintain accurate records of technical support interactions
- Stay up-to-date with the latest technical trends and advancements
Requirements:
- 1 or more years of experience in a technical support role
- Experience with Dell, HP, Lenovo, Apple, or other similar hardware
- Experience with onboarding and preparing equipment for new hires
- Experience managing and resolving tickets (ServiceNow or similar)
- A bonus would be a relevant certification such as CompTia A+ or similar
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Keywords: HARDWARE, IT, SUPPORT, ACTIVE DIRECTORY, HELPDESK, DESKTOP, TICKETING, MICROSOFT, WINDOWS, GOOGLE, CHROME, TRIAGE, IT SUPPORT, CLIENT SUPPORT, ACTIVE DIRECTORY, COMPTIA, COMPTIA, A+, SECURITY+, NETWORK+
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