Technical Support Specialist

4 weeks ago

Reston, Virginia, United States Sustainable Talent Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Sustainable Talent. As a Technical Support Specialist, you will be responsible for providing software technical support to our customers and partners, working with software developers, program managers, and customers to investigate reported issues, assist in root cause determination, and verify reported defects are fixed.

Key Responsibilities:

  • Work with software developers, program managers, and customers to investigate reported issues, assist in root cause determination, and verify reported defects are fixed.
  • Replicate Customer / End user reported issues.
  • Provide software technical support to our customers and partners.
  • Analyze and reproduce issues reported by OEMs customers and partners.
  • Test NVIDIA products on customer specific platforms to ensure compatibility and provide timely communication to cross-functional groups.
  • Triage, isolate, and resolve reported problems. Develop and implement software tools that improves productivity.

Requirements:

  • Bachelor or Masters degree in Computer Science, Electronics, Software Engineering, or equivalent experience.
  • 5+ years' experience with 2+ years customer support or software -hardware testing experience required.
  • Experience troubleshooting and resolving hardware or software issues a must.
  • Deep understanding of the Windows OS.
  • Deep knowledge of PC architecture, supercomputers, and computer clusters.
  • Must have extensive experience building, configuring, and troubleshooting PCs, or laptop systems.
  • Experience with debugging tools, memory dump analysis and remote debug.
  • Strong analytical & problem-solving skills, excellent interpersonal skills and should be able to handle multiple projects independently.
  • Good written and verbal communication skills are essential.
  • The candidate should be willing to work flexible hours.

Preferred Qualifications:

  • Familiarity working with NVIDIA GPU hardware a strong plus as well as prior experience in PC Game Testing will be an added advantage.
  • Scripting experience in Python / PowerShell.

About Sustainable Talent:

Sustainable Talent is a M/F+, disabled, and veteran equal employment opportunity and affirmative action employer.

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