Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
Insight Global is seeking a skilled Technical Support Specialist to join their team. This role will provide Tier 1 and Tier 2 level support for external and internal staff using a remote desktop support tool and a ticketing system.
Responsibilities:
- Provide technical support for 1,000+ external and internal staff
- Reset passwords, troubleshoot printers, and resolve MS Office issues
- Perform system upgrades and other technical tasks
Requirements:
- 4+ years of IT help desk experience (L2 desired)
- Experience supporting off-site users through a remote desktop support tool
- Experience using a ticketing system
- Excellent communication skills
Benefits:
- $20/hr-$25/hr
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA account options
- 401k retirement account access with employer matching
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