Technical Support Specialist

3 weeks ago


Reston, Virginia, United States Insight Global Full time

Job Title: Technical Support Specialist

Insight Global is seeking a skilled Technical Support Specialist to join their team. This role will provide Tier 1 and Tier 2 level support for external and internal staff using a remote desktop support tool and a ticketing system.

Responsibilities:

  • Provide technical support for 1,000+ external and internal staff
  • Reset passwords, troubleshoot printers, and resolve MS Office issues
  • Perform system upgrades and other technical tasks

Requirements:

  • 4+ years of IT help desk experience (L2 desired)
  • Experience supporting off-site users through a remote desktop support tool
  • Experience using a ticketing system
  • Excellent communication skills

Benefits:

  • $20/hr-$25/hr
  • Medical, dental, and vision insurance
  • HSA, FSA, and DCFSA account options
  • 401k retirement account access with employer matching


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