Technical Support Specialist

3 weeks ago


Reston, Virginia, United States Henderson Scott UK Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Henderson Scott UK. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and professional manner.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot and resolve technical issues in a timely and professional manner
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
  • Stay up-to-date with the latest technologies and trends in the industry

Requirements:

  • 5+ years of experience in a technical support role
  • Strong technical skills, including Linux, scripting, and databases
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment
  • Flexible remote work options

About Us:

Henderson Scott UK is a leading provider of cybersecurity solutions. We are committed to delivering exceptional customer service and support to our clients.



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