House Attendant

5 days ago


Rancho Santa Fe, California, United States THE INN AT RANCHO SANTA FE Full time
Job Summary

The General House Attendant will provide guests with an exceptional and memorable experience that showcases the hotel's commitment to excellence and customer satisfaction. This role will be responsible for maintaining the hotel's cleanliness and organization, ensuring that all guest rooms, public spaces, and back-of-house areas meet the highest standards.

Responsibilities:
  • Clean and Maintain Guest Rooms: Ensure that all guest rooms are cleaned and maintained to the highest standards, including changing bed linens, cleaning bathrooms, vacuuming, dusting, and replenishing amenities and supplies.
  • Stock and Maintain Housekeeping Cart: Restock and maintain the housekeeping cart with all necessary cleaning supplies and equipment.
  • Report Maintenance Issues: Report any maintenance issues or concerns to the supervisor immediately.
  • Provide Excellent Guest Service: Greet guests in hallways and public areas in a friendly and welcoming manner, offering assistance and ensuring that all guest requests are met.
  • Communicate with Hotel Staff: Communicate with all hotel departments regarding in-house VIPs and any special requests or needs.
  • Provide Information and Assistance: Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
  • Manage and Resolve Guest Complaints: Listen and respond to guest complaints and compliments in a professional and courteous manner.
Requirements:
  • High School Diploma or Equivalent: High school diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Exceptional Communication Skills: Exceptional communication skills and the ability to work in a fast-paced environment.
  • Positive Attitude: Positive, friendly, and upbeat with the ability to deliver service authentically and make a career in hospitality.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment with attention to detail, speed, and accuracy.
  • Physical Demands: Ability to move, perform frequent and repetitive movements, including bending and stooping, and lift, push, and pull a moderate weight frequently.
Benefits:
  • Competitive Compensation: Competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

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