Server Attendant

24 hours ago

Santa Barbara, California, United States El Encanto, A Belmond Hotel Full time
Job Title: Server Attendant

El Encanto, A Belmond Hotel, is seeking a skilled Server Attendant to join our team. As a Server Attendant, you will be responsible for delivering exceptional service and gastronomic and beverage experience to our guests.

Key Responsibilities:
  • Knowledge of hotel history and statistics, and all daily meeting/events and location.
  • Know all in-house VIP guests, daily specials, and wines by the glass
  • Follow schedule, side work and station assignments.
  • Thorough menu knowledge
  • Follow complete SOP details
  • Points of service details:
  • Table set up
  • Tabletop maintenance
  • Service pace in delivering and bussing food and beverage items
  • Follow manager's food and beverage orders in placing item in front of correct guest.
  • Assists captain in any tableside presentation by serving/bussing plates.
  • Pours coffee and water
  • Respond to guest requests
  • Participate in shift staff roll call briefing.
  • Completes assigned side work; Opening/running/closing
  • Greet guests
  • Seat guests
  • Respond to guest requests
  • Participate in shift staff roll call briefing.
  • Completes assigned side work; Opening/running/closing
  • Use utilities and resources in a responsible manner to control wastage.
  • Communicate relevant information to the department, your line manager and across departments, as appropriate.
  • Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
  • Attend learning and development courses and complete eLearning modules, as required.
  • Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community.
What We Offer:

At El Encanto, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

  • Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.
  • The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.
  • The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

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