Massage Therapist
4 days ago
The Licensed Massage Therapist is a key member of our spa team, responsible for administering professional massage and body treatments to our guests. This role requires a thorough knowledge of various massage modalities, as well as a general understanding of body treatments and a willingness to train in our spa's specific offerings.
Responsibilities
- Assess clients' soft tissue condition, joint quality, and function, muscle strength, and range of motion.
- Review client medical histories and problems with stress or pain to determine appropriate methods of massage.
- Develop and administer treatment plans based on individual client needs.
- Integrate systematic manipulation of or pressure on muscles and soft tissue for therapeutic purposes.
- Provide guidance and information regarding techniques for postural improvement and stretching, strengthening, relaxation, and/or rehabilitative exercises.
- May consult with other healthcare professionals regarding treatment plans.
- Approach all encounters with guests and Associates in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Greet and complete established procedures for arriving guests.
- Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Effectively inform and educate our guests about specific wellness concerns.
- Handle guests' questions and concerns professionally and courteously.
- Perform prep work, clean, and restock room as required.
- Address and resolve all customer issues in an efficient and effective manner.
- Ensure all equipment is clean and in proper working condition.
- Report any and all deficiencies to the appropriate manager.
- Follow lost and found procedures in an efficient and timely manner.
- Responsible for the achievement of departmental objectives and goals.
- Maintain open communication with other departments.
- Attend meetings as necessary.
- Promote teamwork, Associate motivation, and morale.
- Remain mindful of energy conservation.
- Follow all safety and security regulations.
- Maintain the confidentiality of the Hotel and its guests.
- At all times adhere to the policies and procedures of Aimbridge Hospitality.
- Uphold Hotel's commitment to superior service and hospitality.
- Practice safe work habits to ensure safety to guests, fellow Associates, and self.
- Handle all guest requests in a friendly, efficient, and courteous manner.
- At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
- Be familiar with Aimbridge Hospitality policies and house rules.
- Associates must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and other Associates.
- Ensure treatment rooms and related areas are clean and well-stocked. Inform management team when additional supplies are needed.
- Provide assistance to other Associates and departments to contribute to the best overall performance of the department and the spa.
- Perform any other duties as requested by management.
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