Massage Therapist

4 days ago

Rancho Santa Fe, California, United States Aimbridge Hospitality Full time
Job Summary

The Licensed Massage Therapist is a key member of our spa team, responsible for administering professional massage and body treatments to our guests. This role requires a thorough knowledge of various massage modalities, as well as a general understanding of body treatments and a willingness to train in our spa's specific offerings.

Responsibilities

  • Assess clients' soft tissue condition, joint quality, and function, muscle strength, and range of motion.
  • Review client medical histories and problems with stress or pain to determine appropriate methods of massage.
  • Develop and administer treatment plans based on individual client needs.
  • Integrate systematic manipulation of or pressure on muscles and soft tissue for therapeutic purposes.
  • Provide guidance and information regarding techniques for postural improvement and stretching, strengthening, relaxation, and/or rehabilitative exercises.
  • May consult with other healthcare professionals regarding treatment plans.
  • Approach all encounters with guests and Associates in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Greet and complete established procedures for arriving guests.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • Handle guests' questions and concerns professionally and courteously.
  • Perform prep work, clean, and restock room as required.
  • Address and resolve all customer issues in an efficient and effective manner.
  • Ensure all equipment is clean and in proper working condition.
  • Report any and all deficiencies to the appropriate manager.
  • Follow lost and found procedures in an efficient and timely manner.
  • Responsible for the achievement of departmental objectives and goals.
  • Maintain open communication with other departments.
  • Attend meetings as necessary.
  • Promote teamwork, Associate motivation, and morale.
  • Remain mindful of energy conservation.
  • Follow all safety and security regulations.
  • Maintain the confidentiality of the Hotel and its guests.
  • At all times adhere to the policies and procedures of Aimbridge Hospitality.
  • Uphold Hotel's commitment to superior service and hospitality.
  • Practice safe work habits to ensure safety to guests, fellow Associates, and self.
  • Handle all guest requests in a friendly, efficient, and courteous manner.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
  • Be familiar with Aimbridge Hospitality policies and house rules.
  • Associates must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and other Associates.
  • Ensure treatment rooms and related areas are clean and well-stocked. Inform management team when additional supplies are needed.
  • Provide assistance to other Associates and departments to contribute to the best overall performance of the department and the spa.
  • Perform any other duties as requested by management.

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