Sales and Leasing Specialist

4 weeks ago

San Francisco, California, United States Sentral Services Full time
About Sentral Services

Sentral Services is a network of communities redefining the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities.

We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life.

Sentral Services lets you live life on your own terms in the heart of the world's best cities:

  • Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better.

We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth.

Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about Our Team.Job Summary

The Sales and Leasing Specialist is on the front lines in assuring our residents feel loved from first point of contact and through the entire lifecycle.

This role is responsible for leasing available homes quickly to limit vacancy loss at the highest net rent. The Sales and Leasing Specialist will also be responsible for marketing the property, preparing lease documents and screening prospective residents to qualify them.

This is an in-person position located on-site of the property.

Key Responsibilities
  • Uphold Sentral Services' standards, best practices, policies and procedures, and value of excellence in customer service
  • Establish rapport with residents and guests so they always feel loved
  • Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
  • Oversee and coordinate welcoming new residents and guests
  • Assist with office management and clerical tasks
  • Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
  • Complete opening and closing procedures
  • Complete lease applications and assist with verification of application information; inform prospective residents of results
  • Inform maintenance team of any need for repair or cleaning
  • Maintain and store documentation effectively
  • Liaise with residents and guests to provide information and address their questions and concerns
  • Advertise available homes and conduct property tours as part of marketing activities
  • Maintain Availability List and Status Report, determine the termination date of lease rentals
  • Conduct market analysis and prepare market surveys
  • Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
  • Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
  • Assist Marketing Department in organizing and creating resident functions and newsletters
  • Accept rent payments, security deposits and other applicable fees
  • Follow all local, city and federal regulations
  • Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
  • Assist in conducting market surveys and shop competitive communities
  • Perform other related duties and assignments as needed and assigned
Requirements
  • High School Diploma or equivalent required; some college preferred
  • Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience (lease-up experience preferred) or a combination of accounting skills/education with customer service experience is preferred
  • Must possess strong attention to detail
  • Knowledge of established leasing practices and procedures
  • Demonstrated ability to support and contribute to community team
  • Strong oral and written communication skills
  • Great time management skills
  • Strong decision-making and problem-solving skills
  • Computer literate with capability in email, MS Office and related communication tools
  • Willingness to participate in training in order to comply with new or existing laws
  • Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
  • Ability to work a flexible schedule, including evenings and weekends
Benefits
  • Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families
  • Time Off: Sentral Services fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members
  • Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match
  • Career Development: We offer extensive learning and development opportunities to support growth

We are an Equal Opportunity Employer and do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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