Leasing and Community Specialist
4 weeks ago
The Leasing Specialist performs a variety of tasks to support leasing and management of Maiker's apartment communities. Key responsibilities include marketing and leasing activities, customer service, member management, regulatory compliance, and program documentation.
Key Responsibilities
- Consistently apply Fair Housing Standards to day-to-day activities
- Greet prospective residents and provide tours of the community and available units
- Book leasing appointments, complete and enter the guest card into Yardi
- Display strong closing ratio of 30-50%
- Complete and file all necessary leasing documents, prepare necessary paperwork for move-in
- Submit needed documentation to Compliance vendor for approval prior to move in or renewal
- Ensure all utility transfers have been made
- Collect all necessary funds prior to move-in
Additional Responsibilities
- Answer incoming phone calls and emails promptly and accurately
- Collect rent and other monies due
- Perform lease renewal activity
- Administer portions of work order process, record calls, enter information and close work orders in the Yardi system
- Attend seminars, meetings, training sessions and other identified activities
- Plan and implement member events and office themes
Requirements
- 1 year certificate from college or technical school, or 3-6 months related experience and/or training
- Working knowledge of Yardi Property Management software
- Proficient with MS Office including Word, Excel, and Outlook
- Bilingual in Spanish/English preferred
Preferred Qualifications
- Excellent listening, verbal, and written communication skills
- Excellent customer service skills
- Strong sales skills: identifies and sells to customer needs, delivers effective presentations, negotiates well, uses closing skills appropriately
- Translates product features to benefits, understands and responds to the competition, applies market knowledge
- Detailed, accurate, and consistently meets deadlines
- Demonstrates strong mathematical skills including fractions, percentages, decimals, and ratios
- Understands and interprets technical procedures and governmental regulations
- Deals effectively with problems involving several concrete variables in standardized situations
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