Leasing and Community Specialist

4 weeks ago


San Francisco, California, United States Maiker Housing Partners Full time
Job Summary

The Leasing Specialist performs a variety of tasks to support leasing and management of Maiker's apartment communities. Key responsibilities include marketing and leasing activities, customer service, member management, regulatory compliance, and program documentation.

Key Responsibilities

  • Consistently apply Fair Housing Standards to day-to-day activities
  • Greet prospective residents and provide tours of the community and available units
  • Book leasing appointments, complete and enter the guest card into Yardi
  • Display strong closing ratio of 30-50%
  • Complete and file all necessary leasing documents, prepare necessary paperwork for move-in
  • Submit needed documentation to Compliance vendor for approval prior to move in or renewal
  • Ensure all utility transfers have been made
  • Collect all necessary funds prior to move-in


Additional Responsibilities

  • Answer incoming phone calls and emails promptly and accurately
  • Collect rent and other monies due
  • Perform lease renewal activity
  • Administer portions of work order process, record calls, enter information and close work orders in the Yardi system
  • Attend seminars, meetings, training sessions and other identified activities
  • Plan and implement member events and office themes


Requirements

  • 1 year certificate from college or technical school, or 3-6 months related experience and/or training
  • Working knowledge of Yardi Property Management software
  • Proficient with MS Office including Word, Excel, and Outlook
  • Bilingual in Spanish/English preferred


Preferred Qualifications

  • Excellent listening, verbal, and written communication skills
  • Excellent customer service skills
  • Strong sales skills: identifies and sells to customer needs, delivers effective presentations, negotiates well, uses closing skills appropriately
  • Translates product features to benefits, understands and responds to the competition, applies market knowledge
  • Detailed, accurate, and consistently meets deadlines
  • Demonstrates strong mathematical skills including fractions, percentages, decimals, and ratios
  • Understands and interprets technical procedures and governmental regulations
  • Deals effectively with problems involving several concrete variables in standardized situations


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