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Leasing Professional

1 month ago

San Diego, California, United States Quarterra Group Full time
Job Summary

The Leasing Professional will execute the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. Key responsibilities include performing all leasing-related activities, providing resident satisfaction, and securing resident lease renewals.

Key Responsibilities
  • Execute the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals.
  • Perform all leasing-related activities, including greeting and qualifying prospective residents, conducting community tours and showing apartment homes, processing applications, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
  • Keep informed about current market and competitor conditions that may impact the community's occupancy and sales results.
  • Utilize the on-site community management software application to track apartment home availability, record traffic and leasing activities, manage resident and future resident data, and capture critical demographic and other information about existing and future residents.
  • Ensure that the community meets the company's standards by inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community's maintenance team, and preparing the leasing office for daily leasing activities.
  • Communicate with future guests and new residents to ensure satisfaction by sending emails, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease or renew.
  • Execute activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
  • Respond quickly and courteously to resident concerns and questions and take prompt action to solve problems and/or document and convey resident or other requests to the appropriate person.
  • Complete various accounting, financial, administrative reports.
  • Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to the area of responsibility and reporting violations or infractions to the appropriate person.
  • Practice proper safety techniques in accordance with the company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, associate/visitor/resident injuries or accidents, or other safety issues to the appropriate person.
  • Identify areas for improvement and offer suggestions and recommendations to improve efficiency and productivity.
  • Always keep sensitive information highly confidential.
Requirements
  • High School Diploma or GED required.
  • Bachelor's degree in Business Administration or a related field preferred.
  • 1+ years of experience in leasing, sales, or marketing that demonstrates customer service background sufficient to resolve customer complaints.
  • Communicate effectively to comprehend and complete legal documents, sell and explain apartment amenities, and answer questions regarding residency.
  • Proficiency in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
  • Proficient with computerized financial and word processing software.
  • Demonstrated mathematical and analytical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete, understand, and interpret financial records, budgets, and other fiscal reporting information.
  • Proficient and fluent in using the internet for marketing, advertising, and sales-related circumstances, including using Craigslist, Google, and other search engines, and navigating the internet and websites.
Physical Requirements

This is a position which requires the Leasing Professional to frequently walk, stand, and climb stairs in/around apartment homes, models, and properties. Must also have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the associate. Duties, responsibilities, and activities may change at any time with or without notice.

Quarterra Group is an Equal Opportunity Employer that prides itself on diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, pregnancy or related condition, protected status, or any other status prohibited by applicable national, federal, state or local law.

Quarterra Group believes diversity and inclusion among our Associates is critical to our success and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.