Leasing Director
4 weeks ago
Sentral Services is a network of communities redefining the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights - we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral Services lets you live life on your own terms in the heart of the world's best cities.
Our Core ValuesWe are service-first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce. With ongoing learning & development offerings, leadership coaching, and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Position Overview and ResponsibilitiesAt Sentral Services, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. The Director of Sales will oversee and directly impact key aspects of leasing revenue generation, leading and developing our leasing teams and supporting other key initiatives alongside the property's General Manager and regional support teams. This role will build, lead, and champion a strategic sales culture for the team to meet individual and team goals.
Key Responsibilities:- Uphold Sentral Services' standards, best practices, policies, and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Facilitate daily leasing huddles, discussing leasing goals, host recruitment, prioritizing available units, and soliciting feedback to stay on top of the game
- Provide leasing training and continually provide feedback on all opportunities for improvement
- Be responsible for accuracy of content and reporting provided by leasing team
- Inspire the team by walking the walk every day. Provide excitement, motivation, and support through transparency and clearly defined strategies to ensure team's success
- Display solid understanding of reasons for not leasing on each prospect - report out for support
- Actively participate in each tour by making introductions and double closing
- Provide oversight and coordination of welcoming new residents, and assist with office management and clerical tasks
- Attract and retain top leasing talent within the local market
- Serve as backup to concierge team and homeshare efforts related to guest check-ins and outs
- Record and update details of prospective residents, current residents, and guests into the property management software in a timely and detailed manner
- Assist in opening and closing procedures and ensure they are completed
- Assess property and inform maintenance team of any need for repair or cleaning
- Advertise available homes and conduct property tours as part of marketing activities
- Complete lease applications and assist with verification of application information; inform prospective residents of results
- Inspect apartment homes to ensure readiness prior to resident move-in
- Liaise with residents and guests to provide information and address their questions and concerns
- Maintain and store documentation effectively
- Accept rent payments, security deposits, and other applicable fees
- Follow all local, city, and federal regulations
- Assist in conducting market surveys and shop competitive communities
- Perform other related duties and assignments as needed and assigned
We are seeking a highly motivated and experienced Director of Sales who is passionate about delivering exceptional results and building a high-performing sales team. The ideal candidate will have a proven track record of success in sales and leadership, with a strong understanding of the luxury property management industry.
The successful candidate will be a strategic thinker with excellent communication and interpersonal skills, able to build strong relationships with residents, guests, and colleagues. They will be a team player with a can-do attitude, a growth mindset, and an entrepreneurial drive.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced sales professional looking for a new challenge, please submit your application.
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