Leasing Specialist

2 weeks ago

San Francisco, California, United States Avanath Full time
Job Overview

Avanath is a leading provider of affordable housing solutions, and we're seeking a skilled Leasing Specialist to join our team. As a key member of our community, you'll be responsible for leasing, marketing, and maintaining positive resident relations.

Key Responsibilities
  • Customer Service & Sales
    • Provide exceptional customer service to all residents and prospects.
    • Qualify and greet all prospects, ensuring a positive first impression.
    • Record all interactions with prospects and residents on guest cards.
    • Inspect available units and communicate service needs to the Community Manager.
    • Apply product knowledge to prospect needs, demonstrating community and apartment features and benefits.
    • Closing sales and securing deposits in accordance with company procedures and Fair Housing requirements.
    • Update availability reports and process applications for approvals.
    • Ensure apartments are ready for residents to move-in on agreed dates.
    • Follow up with prospects who did not close and attempt to close the sale again.
    • Secure new resident signatures on paperwork prior to move-in and orient new residents to the community.
  • Administrative
    • Accept rental payments and maintain accurate records.
    • Type leases and complete paperwork, inputting information on the Yardi System accurately and on a timely basis.
    • Maintain current resident files and distribute company or community-issued notices.
    • Maintain accurate monthly commission records for bonus purposes.
    • Assist the management team with various tasks as required.
  • Resident Retention
    • Receive and respond to resident requests, concerns, and comments in a timely manner.
    • Complete maintenance service requests and inform the maintenance team.
    • Answer questions for residents about community, repairs, rent, rules, etc.
    • Maintain open communication with the Community Manager and Maintenance Supervisor.
    • Contribute to the cleanliness and curb appeal of the community.
    • Assist in planning resident events and participate as a host as directed by the Community Manager.
  • Adherence to Property Management Rules, Regulations, and Guidelines
    • Conduct all business in accordance with company policies and procedures, Fair Housing, and all other laws pertaining to the apartment industry.
    • Manage compliance file maintenance under the direction of the Compliance department and Community Manager.
Requirements
  • Passion for providing exceptional customer service.
  • 2+ years of sales and/or customer relations experience.
  • Low Income Housing & Tax Credit experience highly desired.
  • Bilingual (English & Spanish) highly desired.
  • Thrives in a fast-paced environment.
  • Flexible schedule that may include evenings and weekends.
  • Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
  • Working knowledge of Yardi Voyager Property Management software.
Benefits
  • Culture built on purpose and core values.
  • Comprehensive benefits, including health, dental, and vision insurance, 401(k), personal time off, paid holidays, and more.
  • Growth opportunities based on achievement and a focus on promoting from within the ranks.
  • Development opportunities, including online training platforms, training classes, and one-on-one coaching.
Diversity & Inclusion

Avanath Capital is committed to fostering a culture of diversity, equity, and inclusion. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences enables us to achieve our mission to enable opportunities for hard-working American families.

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