Patient Services Coordinator

2 weeks ago

West Palm Beach, Florida, United States Pelvic Rehabilitation Medicine Full time

Job Type:
Full-time

Company Overview:
Pelvic Rehabilitation Medicine is a physician-led specialty healthcare organization dedicated to providing evidence-based, personalized treatment services for individuals experiencing chronic pelvic pain. This condition affects a significant percentage of the population, with millions suffering from its debilitating effects. Our mission is to alleviate the suffering associated with pelvic pain through innovative and effective treatment approaches.

Position Summary:
As a Healthcare Contact Center Representative, you will play a crucial role in delivering exceptional customer service to patients, referring providers, insurance companies, and other medical facilities. Your primary responsibility will be managing the scheduling of new patient appointments by efficiently handling a high volume of inbound calls and making outbound calls to patients who have expressed interest in our services.

Key Responsibilities:

  • Respond to inquiries from patients, providers, and insurance companies via an automated phone system, managing a high volume of calls daily.
  • Meet performance targets aligned with business objectives.
  • Assist existing patients with appointment rescheduling, medication requests, and other needs through effective communication.
  • Screen and direct patient calls to appropriate departments while ensuring accurate data entry into scheduling software.
  • Listen attentively to patient concerns, instilling trust and professionalism in all interactions.
  • Gather comprehensive clinical, demographic, and financial information during the scheduling process.
  • Collect relevant data to support timely follow-up and resolution of appointment requests.
  • Provide patients with necessary preparation and appointment instructions through various communication channels.
  • Recognize urgent situations and triage calls to the appropriate departments.
  • Process bill payments and perform other assigned duties as needed.

Qualifications:
Required:

  • Strong understanding of confidentiality and privacy policies in accordance with HIPAA regulations.
  • Ability to thrive in a fast-paced call center environment, managing a high volume of calls.
  • Excellent multitasking skills, including the ability to document calls while engaging with patients.
  • Experience in customer service, preferably in a healthcare setting.
  • High school diploma or equivalent required; 1+ years of healthcare experience preferred.
  • Strong communication skills, demonstrating empathy and professionalism.

Preferred:

  • College degree or relevant education in a related field.
  • Experience in sales-driven customer service roles.
  • Familiarity with medical terminology and scheduling processes.
  • Proficient in using multiple software applications simultaneously.

At Pelvic Rehabilitation Medicine, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer, focusing on qualifications and professional competence.

  • Patient Intake Coordinator

    2 weeks ago

    Pompano Beach, Florida, United States Patient Care America Full time

    Job OverviewPOSITION SUMMARY:The Patient Intake Coordinator plays a crucial role in managing all incoming referrals from various sources, including healthcare providers, discharge planners, and case managers. This position ensures that all intake documentation is complete, clear, and aligns with the company's service offerings. Responsibilities include...

  • Patient Care Coordinator

    6 days ago

    Pompano Beach, Florida, United States Patient Care America Full time

    Job DescriptionJob Summary:The Patient Care Coordinator is responsible for managing the intake process for patients referred to Patient Care America. This includes ensuring that all necessary information is collected and entered into our system in a timely and accurate manner. The ideal candidate will have excellent communication skills and be able to work...

  • Patient Services Coordinator

    1 week ago

    West Palm Beach, Florida, United States Pelvic Rehabilitation Medicine Full time

    Job Type: Full-time Company Overview: Pelvic Rehabilitation Medicine is a physician-led specialty healthcare organization dedicated to providing evidence-based, individualized treatment services for patients experiencing chronic pelvic pain. Our mission is to alleviate the suffering associated with pelvic discomfort, a condition affecting millions of...

  • Patient Services Coordinator

    1 week ago

    West Palm Beach, Florida, United States Pelvic Rehabilitation Medicine Full time

    Job Type: Full-time Description:Pelvic Rehabilitation Medicine is a physician-led specialty healthcare organization dedicated to providing evidence-based, individualized treatment services for patients experiencing chronic pelvic pain. This condition affects a significant percentage of the population, with millions of individuals in the US alone projected to...

  • Patient Services Coordinator

    1 week ago

    West Palm Beach, Florida, United States Pelvic Rehabilitation Medicine Full time

    Job Type: Full-time Company Overview: Pelvic Rehabilitation Medicine is a physician-led specialty healthcare organization focused on delivering evidence-based, personalized treatment solutions for individuals experiencing chronic pelvic pain. This condition affects a significant percentage of the population, with millions of individuals in the US alone...

  • Patient Services Coordinator

    1 week ago

    West Palm Beach, Florida, United States Pelvic Rehabilitation Medicine Full time

    Job Type: Full-time Company Overview: Pelvic Rehabilitation Medicine is a physician-led specialty healthcare organization dedicated to providing evidence-based, personalized treatment services for individuals experiencing chronic pelvic pain. This condition affects a significant percentage of the population, with millions of individuals in the US alone...

  • Patient Services Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States iCare Health Solutions Enterprise Full time

    Job TypeFull-timePosition OverviewAs a key member of our team, you will serve as the initial point of contact for patients at iCare Health Solutions Enterprise. Your role is vital in ensuring a smooth and welcoming experience for all visitors.Key Responsibilities1. Welcome patients and assist them with scheduling appointments, managing patient records, and...

  • Patient Services Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States iCare Health Solutions Enterprise Full time

    Job TypeFull-timePosition OverviewAs a vital member of our team, you will serve as the initial point of contact for patients at iCare Health Solutions Enterprise. Your role is crucial in ensuring a welcoming environment and facilitating smooth operations within the office.Key Responsibilities- Welcome patients and assist them with appointment scheduling,...

  • Patient Services Coordinator

    2 weeks ago

    Palm Beach Gardens, Florida, United States Retina Care Specialists Full time

    Company Overview: Retina Care Specialist of Florida is dedicated to providing advanced vitreoretinal care with a team of physicians trained at prestigious institutions. The practice specializes in Diagnostic Procedures that address various eye disorders.Position Summary: The Medical Reception Specialist is responsible for delivering outstanding patient...

  • Patient Care Coordinator

    6 days ago

    West Palm Beach, Florida, United States VNA of Florida Full time

    Job DescriptionAbout the RoleThe Visiting Nurse Association of Florida (VNA) is seeking a highly skilled and compassionate Registered Nurse to join our team in various Florida locations.Key ResponsibilitiesDevelop and implement high-quality care plans for patients in their homes, ensuring seamless coordination with healthcare teams.Conduct thorough...

  • Patient Service Representative

    3 days ago

    West Palm Beach, Florida, United States RAYUS Radiology Full time

    Job SummaryRAYUS Radiology is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in providing exceptional patient-centered services, ensuring quality assurance, and facilitating communication between patients, family members, and staff.Key...

  • Client Services Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States RELIVE Health Wellington Full time

    Job OverviewBenefits and OpportunitiesCareer AdvancementLocation-Specific Service BenefitsCompany IntroductionRELIVE is a leading health and wellness facility dedicated to prioritizing our clients by crafting tailored wellness strategies for exceptional outcomes. We focus on long-term health improvements, empowering our clients to enhance their overall...

  • Client Services Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States RELIVE Health Wellington Full time

    Job OverviewBenefits and OpportunitiesCareer Advancement PotentialLocation-Specific Service BenefitsCompany InsightRELIVE is a leading health and wellness facility dedicated to prioritizing client needs and crafting tailored wellness strategies for exceptional outcomes. We focus on sustainable solutions that empower our clients to enhance their well-being...

  • Client Services Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States RELIVE Health Wellington Full time

    Job OverviewBenefits and OpportunitiesCareer Advancement PotentialService Benefits Varying by LocationCompany IntroductionRELIVE is a leading health and wellness facility dedicated to prioritizing client needs by crafting tailored wellness strategies for exceptional outcomes. We focus on long-term solutions that empower our clients to enhance their...

  • Patient Registration Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States Health Care District of Palm Beach County Full time

    Position OverviewThe role involves the collection and meticulous entry of patient demographic data to facilitate the registration, scheduling, and check-in/check-out processes for patients at the health care facilities.About the OrganizationThe Health Care District of Palm Beach County operates multiple Federally Qualified Health Centers that cater to both...

  • Guest Services Coordinator

    1 week ago

    Palm Beach, Florida, United States Palm Beach Club Services Full time

    Job DescriptionPosition Overview: Guest Services CoordinatorThe Guest Services Coordinator will warmly welcome and guide members and visitors to their designated areas, ensuring the establishment's service standards are upheld. Responsibilities include managing reservations and maintaining an organized reservation system. The role also involves monitoring...

  • Patient Services Coordinator

    2 weeks ago

    Palm Beach Gardens, Florida, United States Retina Care Specialists Full time

    Company Overview: Retina Care Specialist of Florida is dedicated to providing advanced vitreoretinal care, with a team of physicians trained at prestigious institutions. The practice specializes in Diagnostic Procedures aimed at addressing various eye disorders.Position Summary: The Front Desk Associate is responsible for delivering outstanding patient...

  • Therapist - Patient Care Specialist

    5 days ago

    West Palm Beach, Florida, United States Sunset Home Health Care Services Ll Full time

    Job DescriptionAbout the Role:We are seeking a skilled Physical Therapist to join our team at Sunset Home Health Care Services LLC. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and rehabilitation services.Key Responsibilities:Conduct thorough assessments and develop personalized treatment plans for...

  • Patient Service Representative

    2 days ago

    West Palm Beach, Florida, United States RAYUS Radiology Full time

    Job SummaryRAYUS Radiology is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional patient-centered services, ensuring quality assurance, and facilitating communication between patients, family members, and staff.Key...

  • Patient Services Coordinator

    2 weeks ago

    Miami Beach, Florida, United States Mount Sinai Medical Center of Florida Full time

    Patient Services Coordinator Join Mount Sinai Medical Center, a leader in high-quality healthcare. Since its inception, Mount Sinai Medical Center has been dedicated to serving a diverse community with exceptional medical care. Our commitment to clinical excellence drives us to recruit and nurture top-tier healthcare professionals from across the nation. We...