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Patient Service Representative
2 months ago
RAYUS Radiology is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional patient-centered services, ensuring quality assurance, and facilitating communication between patients, family members, and staff.
Key Responsibilities:- Front Desk Operations: Serve as the initial point of contact for patients and visitors, creating a positive and legendary patient experience.
- Patient Registration: Timely registration of patient arrivals, validating demographic information, and collecting out-of-pocket payments.
- Communication: Inform patients about delays and wait times, and follow up to ensure inquiries or complaints are satisfactorily resolved.
- Administrative Tasks: Obtain and validate photo identifications and insurance cards, scan relevant documents, and provide consent, financial, and HIPAA compliance documents.
- Technical Skills: Proficient utilization and application of EHR software, hardware, and programs.
- Medical Records Management: Ensure quality assurance of health records, verify completeness, accuracy, and proper entry into computer systems.
- Technical Support: Monitor modality schedules, greet and escort patients, and assist technologists with patient preparation and turnover.
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of experience in a patient-facing role, preferably in a medical or healthcare setting.
- Skills: Excellent communication and interpersonal skills, attention to detail, and ability to work in a fast-paced environment.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for professional growth and development within the company.
- Collaborative Environment: A collaborative and supportive work environment.
