Patient Services Coordinator

1 week ago

West Palm Beach, Florida, United States Pelvic Rehabilitation Medicine Full time

Job Type:
Full-time

Company Overview:
Pelvic Rehabilitation Medicine is a physician-led specialty healthcare organization dedicated to providing evidence-based, personalized treatment services for individuals experiencing chronic pelvic pain. This condition affects a significant percentage of the population, with millions of individuals in the US alone suffering from persistent discomfort.

Mission:
Our goal is to minimize the duration of patient suffering from pelvic pain symptoms. As recognized experts in the field, we are committed to reducing the number of individuals affected by this condition through innovative treatment approaches.

Work Environment:
Pelvic Rehabilitation Medicine, established in 2017, has rapidly expanded and is recognized for its unique in-office, ultrasound-guided treatment methods. We are headquartered in West Palm Beach, FL, and serve patients both nationally and internationally.

Position Overview:
Job Title: Healthcare Contact Center Representative
Type: Hybrid
Department: Operations
Hours: Mon-Fri 9:00 am - 5:00 pm
Salary: $18-20 per hour

Incentives:
Employees may participate in an incentive compensation program based on performance metrics.

Benefits:
Health, Vision, and Dental coverage, Paid holidays and PTO, Flexible Spending Account (FSA), and high-income potential with a base and bonus structure.

Key Responsibilities:

  • Provide exceptional customer service to patients, referring providers, insurance companies, and other medical facilities.
  • Manage the scheduling of new patient visits by handling a high volume of inbound calls and making outbound calls to patients requesting appointments.
  • Ensure patients understand the mission of Pelvic Rehabilitation Medicine and facilitate easy appointment bookings.
  • Set performance standards in a fast-paced call center environment that promotes internal sales culture.
  • Engage with patients to ensure every interaction results in an appointment or satisfactory resolution of their inquiries.

Essential Duties:
  • Respond to inquiries from patients and providers via an automated phone system, managing a high volume of calls daily.
  • Achieve performance targets aligned with business objectives.
  • Assist existing patients with rescheduling appointments, medication requests, and other needs.
  • Efficiently route patient calls to appropriate departments while ensuring accurate data entry.
  • Listen attentively to patient concerns and convey professionalism in all interactions.
  • Collect and document necessary clinical, demographic, and financial information during the scheduling process.
  • Process bill payments and handle other administrative tasks as assigned.

Qualifications:
Required:
  • Experience handling Protected Health Information (PHI) and adherence to HIPAA regulations.
  • Ability to thrive in a fast-paced call center environment.
  • Strong multitasking skills and the ability to analyze complex schedules.
  • Prior customer service experience in a healthcare setting.
  • High school diploma or equivalent; 1+ years of healthcare experience preferred.
Preferred:
  • College degree and sales experience in a customer service context.
  • Familiarity with medical terminology and prior experience in a medical practice.
  • Strong clerical and communication skills, with effective organizational abilities.

At Pelvic Rehabilitation Medicine, we celebrate diversity and are proud to be an equal opportunity employer. Employment decisions are based solely on qualifications related to professional competence.

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