Customer Success Coordinator

1 week ago


Clearwater, Florida, United States PODS Enterprises, LLC Full time
Job Title: Customer Success Coordinator

PODS Enterprises, LLC is seeking a highly skilled Customer Success Coordinator to join our team. As a key member of our commercial customer service team, you will be responsible for managing the day-to-day operations of our national and regional commercial customer accounts.

Key Responsibilities:
  • Strategic Account Management: Serve as the primary point of coordination for all customer interactions, employing both inbound and outbound communication strategies.
  • Logistics and Compliance: Manage logistics, compliance, city permitting, bulk scheduling, billing, reporting, and rebate tracking for our customers.
  • Relationship Building: Build and maintain relationships with third-party vendors to increase operational abilities for our customers.
  • Project Management: Provide tailored support to National Account Executive (NAE) & Regional Account Executive (RAE) teams, handling complex orders and requests involving detailed project management.
  • Revenue Generation: Engage in outbound sales activities aimed at expanding existing programs, leveraging a deep understanding of customer needs and market requirements.
  • Reporting and Analytics: Generate daily, monthly, and quarterly reports to track project and relationship progress.
  • Competitive Intelligence: Maintain an up-to-date understanding of competitors' strengths and weaknesses to leverage in business generation.
Requirements:
  • High School Diploma or equivalent. Bachelor's degree preferred.
  • 2-4 years experience working in a high-volume call center or three years in a customer service-related environment.
  • 2-4 years experience working in a business-to-business environment preferred.
  • Possess math skills sufficient to perform required duties.

This is a challenging and rewarding role that requires a commitment to excellence, flexibility, and a willingness to step in and support different areas as needed to ensure the smooth operation and growth of our business.



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