Operations Coordinator

4 days ago


Edmond, Oklahoma, United States Federal Express Corporation Full time
Job Summary

We are seeking a highly skilled Operations Coordinator to join our team at Federal Express Corporation. As an Operations Coordinator, you will play a critical role in ensuring the smooth operation of our pickup and delivery services.

Key Responsibilities
  • Operational Support: Provide operational support through the coordination of quality, service, and administrative functions in the pickup and delivery area.
  • Transportation Coordination: Coordinate the dispatch of linehaul transportation equipment, ensuring timely delivery and pickup of trailers.
  • Customer Service: Investigate customer service complaints, including disputed deliveries, missing packages, early and late pickups, etc.
  • Process Improvement: Assist in the development and implementation of corrective action plans to address discrepancies or violations found in the Business Control Self-Assessment (BCSA) tests.
  • Administrative Support: Maintain and update vehicle maintenance information on all temporary and/or company-owned assets, ensuring compliance with Department of Transportation (DOT) regulations.
Requirements
  • Education: High school diploma or GED required; Bachelor's degree in Business, Logistics, or a related area preferred.
  • Experience: Administrative support, customer service, or dock operations experience preferred.
  • Skills: Customer service skills, time management, organizational, and multi-tasking skills, verbal and written communication skills, ability to read, interpret, and draw conclusions from numerical data and written information.
Working Conditions
  • Physical Demands: May work in hot and cold temperatures, may work in an area with loud noise and fumes, may have lift or carry up to 20 pounds.
  • Travel: Minimal travel required.


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